In Telegram, clients rarely submit a formal lead form. They simply post that they need a condo, villa, bike, or visa support. It is an open market where speed matters as much as the offer itself.
If you reply 20 or 30 minutes later, there is a strong chance the client is already in another conversation. This is especially true for rentals and short stays where decisions are made quickly.
A good lead system should not only store messages but deliver them fast and in a usable format. That allows the agent or manager to be first in the conversation and turn interest into a deal.
The shorter the path from message to reply, the higher the chance the lead stays with your team. In that sense, Telegram monitoring is not only about lead search but about conversion growth.